FREE SHIPPING TO SPAIN ON ORDERS OVER 60 €

GENERAL TERMS AND CONDITIONS OF PURCHASE

Legal Notice

  1. Website owner

In compliance with the duty of disclosure provided for in article 10 of the prevailing Law 34/2002 of July 11 on E-commerce and Information Society Services, we inform you that the party responsible for this website where different applications can be downloaded is:

  • Corporate name: TDR 4ELEMENTOS S.L.
  • Tax ID No.: B32438699
  • Registered address: CALLE SAMUEL EIJAN, 13 BJ32003 - OURENSE (Ourense)
  • Contact Phone: 988 604 526 (Monday-Friday from 11:00 to 14:00)
  • Email address: [email protected] // [email protected]
  • Trade Registry of Ourense, Sheet OR-13868, Volume 838, Page 91.
  • Trademark before the Spanish Patents and Trademarks Office (OEPM): Record
  • TDR 4ELEMENTOS S.L. website:
  • Main website: www.4elementos.es
  1. Protection of personal data

Contact details of the data controller

  • Corporate name: TDR 4ELEMENTOS S.L.
  • Tax ID No.: B32438699
  • Registered address: CALLE SAMUEL EIJAN, 13 BJ32003 - OURENSE (Ourense)
  • Contact Phone: 988 604 526 (Monday-Friday from 11:00 to 14:00)
  • Email address: [email protected] // [email protected]

2.1. Contact details of the Data Protection Officer (DPO)

In accordance with article 37 of GDPR 2016/679, no DPO is required.

2.2. Privacy Policy - Duty of Disclosure in accordance with GDPR 679/2016.

The customer, by agreeing to provide their data in the contact forms of this website, in accordance with the provisions set forth in this paragraph of the legal notice, EXPRESSLY DECLARES AND STATES THAT:

The customer expressly authorizes the entity TDR 4ELEMENTOS S.L. with address at CALLE SAMUEL EIJAN, 13 BJ, 32003 - OURENSE (Ourense) to collect and process the personal data of the signatory or the person who acts as a legal representative or guardian of a minor. The customer also states that they have been appropriately informed about the table below in relation to the right set forth in art. 13 of the GDPR.

Basic information on data protection, customer data file

DATA CONTROLLER:

  • TDR 4ELEMENTOS S.L.

INTENDED PURPOSE:

  • Management of the data entered in the data collection forms on the website.
  • Sending advertising.

DPO (DATA PROTECTION OFFICER)

  • In accordance with article 37 of GDPR 2016/679, no DPO is required.

LEGAL STANDING

  • Consent of the data subject.

RECIPIENTS OF DATA TRANSFERS

  • Same-group companies.
  • No data shall be transferred unless it is needed in order to comply with the
  • requested service.
  • Data shall only be transferred if required by law.
  • Tax and accounting consultants. (If items are purchased through the website).

RIGHTS

  • Right to request access to the data subject's personal data,
  • Right to request that data be corrected or deleted,
  • Right to request that data processing be restricted,
  • Right to object to the processing of data,
  • Right to data portability;
  1. Deferred payments

The user accepts that all their personal data is fully transferred to Aplazame from the moment they contract the deferred payment service offered by the latter when choosing the payment method. This acceptance is extended to third parties that had to access the files to successfully execute the contract.

ADDITIONAL INFORMATION

  • You can check our privacy policy at: www.4elementos.es

HOW TO EXERCISE YOUR RIGHTS

  • Request our forms to exercise your rights at: (customer’s address provided in section 2.1) www.agpd.es

Minors aged under 16 are prohibited from providing their data in our data collection forms, as this contravenes art. 8 GDPR. If the consent of a minor is required, the person with parental authority and/or guardianship over the minor must provide said details, and therefore consent to the collection of their data.

This data protection policy may change over time due to possible changes in the law or legal precedents, or changes to the criteria followed by the Spanish Data Protection Agency and/or the competent authority at any time. That is why TDR 4ELEMENTOS SL reserves the right to amend this legal notice in order to adapt it to any legal developments or new legal precedents that are in effect at the precise time when the websites are accessed, as well as to adapt it to industry practices. We ask you to review this legal notice on a regular basis.

2.2.1. WHAT DO WE USE YOUR DATA FOR?

The information you provide us is solely used to manage the services and products you request. We will also provide you with information about updates, products and new services through the means you indicate to do so: email, postal address, cell phone calls and text messages.

Using your details, we have created a customer profile to offer you products tailored to your needs. That way we don't waste our customers' time.

2.2.2. WHAT IS THE LEGAL BASIS FOR PROCESSING DATA?

The use of data is necessary for the correct management of our business relationships with our customers. It is also used to comply with legal obligations.

Likewise, the main ground for legal standing in the collection of data through the forms on this website is the customer’s express consent.

You can object to the use of your data any time and therefore void any type of data handling; under such circumstances, your data will only be blocked for the legally provided term.

2.2.3. WILL MY DATA BE TRANSFERRED?

As stated in the data collection documents and in privacy policies of our websites, data will only be transferred to group companies.

However, we will transfer data to other non-group companies if this is required to provide the requested service.

In the event of non-payment, if the relevant sale was performed online through our website, we reserve the right to transfer your data to lists of defaulters such as ASNEF or EXPERIAN.

We may also pass on your data to the appropriate courts of law if required to do so or in order to file a judicial claim.

2.2.4. HOW LONG WILL YOU KEEP MY PERSONAL INFORMATION FOR?

We will only keep your information while there is a contractual or commercial relationship between us, or provided you do not exercise any of the rights that will make it impossible for us to keep your data.

Even if you withdraw your consent, there is certain data that we must retain due to its nature, as it is required by the Tax Authorities to justify our commercial relationship with you.

2.2.5. HOW CAN I EXERCISE MY RIGHTS?

As a rights holder, you are in control of your data, and therefore you can exercise your rights at any time by sending an email to: [email protected] or [email protected]

The rights that you can exercise are the following:

  • Right to request access to personal data: You can ask TDR 4ELEMENTOS S.L. whether we process your data.
  • Right to request that data be corrected (provided the data collected is incorrect); and/or request that it be deleted.
  • Right to request that data processing be restricted.
  • Right to object to the processing of data: We will stop processing your data, except for legal reasons.
  • Right to data portability: You can ask us at any time to send your data to the company of your choice by means of an express request.

 

2.2.6. HOW CAN I REQUEST MY RIGHTS?

You can send us an email at any time using the forms that the Spanish Data Protection Agency provides on its website www.agpd.es to request your rights.

  1. Basic principles that govern our privacy policy

3.1. Transparency

We want this legal notice to be easy to understand, so its contents are completely clear to you. If you do not understand something included here, please let us know by contacting [email protected]

3.2. Confidentiality

All data provided by email or by electronic forms will be processed in accordance with current regulations on personal data protection. In any case, the TDR 4ELEMENTOS S.L. personnel who manage said information will treat it as confidential, pursuant to the confidentiality agreements between our entity and our employees regulating such matters.

  1. Unsubscribing from the information distribution list

One of the details requested in our forms is your email address; the purpose of this request is to occasionally send you emails to notify you of website improvements, updates or offers. You can unsubscribe at any time by sending an email to TDR 4ELEMENTOS S.L.

  1. Users’ liability for use and content

Users are solely liable for access to the websites and use of the information and contents included therein.

Therefore, any use of the information, images, contents, and/or products included in and accessible through the website will be subject to the regulations that apply at national or international level, as well as to the principles of good faith and lawful use by the Users, who will be solely liable for such access and correct use.

Users will be required to make reasonable use of the services or content, following the principle of good faith, and pursuant to current law, ethics, public order, good practices and rights of third parties or of TDR 4ELEMENTOS S.L., in accordance with the potential use and purposes for which they were intended. TDR 4ELEMENTOS S.L. assumes no liability, either direct or indirect, for consequential damage or loss of profits arising from the misuse of services or content by Users or third parties.


 

  1. Concept of user

Use of the Website by any individual confers upon them the status of User, and it implies their full acceptance, without reservation, of all the provisions included in this Legal Notice, as per the version published by TDR 4ELEMENTOS S.L. at the time the User accesses the website. Consequently, the User must carefully read this Legal Notice each time they intend to use the Website, as it may have been amended.

  1. Official language of the website

The legally established language is Castilian Spanish; therefore, when translating this Legal Notice into any other language, the original Spanish clauses must be understood as binding, both in the Legal Notice and in the Service Conditions.

  1. Social networks

TDR 4ELEMENTOS S.L. has or may have profiles in the main social networks. In all the networks where it is present, it is responsible for processing the data its users and/or followers have included in the profile of the company.

TDR 4ELEMENTOS S.L. may process this data as indicated by the social network for business profiles pursuant to their social network policies. Thus, TDR 4ELEMENTOS S.L. will be able to inform its followers by any means the social network allows about its activities, new products, actions and events as well as personalized customer care service offers. TDR 4ELEMENTOS S.L. will not extract data from social networks, unless there is prior and express consent from the User.

Under no circumstances will TDR 4ELEMENTOS S.L. be liable for the processing of your data. You provide your express consent for us to process your data through the social network and are entitled to revoke said consent via the same social network.

  1. Information about links

TDR 4ELEMENTOS S.L. is not liable for websites that do not belong to it that can be accessed through links or for any content made available by third parties.

Any use of a link or access to a website that does not belong to the company is done voluntarily and at the exclusive risk of the User. TDR 4ELEMENTOS S.L. neither recommends nor guarantees any information obtained through a link external to TDR 4ELEMENTOS S.L., and does not accept liability for any loss, claim, or damage arising from the use or misuse of a link, or the information obtained through it, including other links or websites, interruptions in service or access, or attempts to use or misuse a link, both when accessing the TDR 4ELEMENTOS S.L. website and when accessing information on other websites through the TDR 4ELEMENTOS S.L. website.

  1. Cookies policy

10.1. Information on the use of cookies - Cookie law

Cookies may be used on some pages of this website. The purpose of these cookies is to improve the service offered to your customers and our visitors. If they are to be installed, the website controller will ask for your consent to do so, and you will have the option to agree.

Article 22 of the Law on E-commerce and Information Society Services.- “Service providers may use data storage and retrieval devices in users' devices, provided that they have given their consent after having been provided with clear and full information on their use, in particular on the purposes of data processing in compliance with the provisions of Organic Law 15/1999 of December 13 on the Protection of Personal Data. When it is technically possible and effective, the users’ consent to the processing of data may be given through the use of adequate browser parameters or other applications, provided that they have expressly established its configuration for this purpose during installation or update processes. The foregoing shall not prevent potential storage or technical access for the sole purpose of transmitting a communication over an electronic communication network or, insofar as it is strictly necessary, providing an information society service expressly requested by the user.”

A cookie is a small file stored on the user’s computer in order to identify them. Cookies help us to improve the quality of our website by allowing us to monitor which pages our users find useful, and which they do not.

10.2. Management of cookies and revocation of given consent

You can reject the use and installation of cookies on this website by changing the settings on your browser, and still be able to continue using this website. However, your experience on this website may be limited if you modify some of the options we provide:

10.3. Management of cookies by browser:

Many browsers allow the activation of a private mode whereby cookies are always deleted after your visit. Depending on the browser, this private mode might have a different name. You can find a list below with the most common browsers and the different names of this “private mode”:

  • Internet Explorer 8 and higher: InPrivate
  • FireFox 3.5 and higher: Private browsing
  • Google Chrome 10 and higher: Incognito
  • Safari 2 and higher: Private browsing
  • Opera 10.5 and higher: Private browsing

Please, carefully read the help section on your browser to learn more about how to activate the “private mode”. You can continue visiting our Website even if your browser is in “private mode”; however, your experience may be impaired and some features might not work.

If you need more information about blocking cookies on your computer, please check the explanation given via this Web link: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

Cookies are essential for the functioning of the Internet, as they provide innumerable advantages in the provision of interactive services and allow you to browse and use our website. Cookies cannot damage your computer; furthermore, when activated, they help us identify and resolve errors.

10.4. Types of cookies:

The information we provide below will help you understand the different types of cookies:

SESSION COOKIES: TEMPORARY COOKIES THAT REMAIN IN THE COOKIES FILE OF YOUR BROWSER UNTIL YOU LEAVE THE WEBSITE; THUS, NONE OF THESE TYPES OF COOKIES ARE RECORDED ON THE USER'S HARD DISK. THE INFORMATION OBTAINED THROUGH THESE COOKIES IS USED TO ANALYZE TRAFFIC PATTERNS ON THE WEBSITE. ULTIMATELY, THIS ALLOWS US TO PROVIDE A BETTER EXPERIENCE BY IMPROVING THE CONTENT AND MAKING IT EASIER TO USE.

PERSISTENT COOKIES: THESE ARE STORED ON THE HARD DISK AND OUR WEBSITE READS THEM EVERY TIME YOU MAKE A NEW VISIT. A PERMANENT WEBSITE HAS A SET EXPIRATION DATE. THE COOKIE WILL STOP WORKING AFTER THAT DATE. WE GENERALLY USE THEM TO FACILITATE PURCHASE AND REGISTRATION SERVICES.

Cookies also provide the following information:

  • Date and time the user last visited the Website
  • Content design that the user chose during their first visit to the website
  • Security features involved in controlling access to restricted areas
  • Other types of information from certain specific cookies

In all cases and in compliance with Cookie Law 13/2012 of March 30, and art. 22 of the Law on E-commerce and Information Society Services, when accessing our website, your prior consent to the installation of cookies will be requested.

In some cases, you may not be allowed to continue browsing our website if you do not you accept the installation of cookies. Likewise, some of our services may not work properly.

10.5. Cookies on our website

Our Website may use the following types of Cookies:

Cookies that are strictly necessary, such as those used to correctly browse the website, those that allow payment for the goods or services requested by the user or those that ensure that the website content is effectively and correctly loaded.

Third-party cookies, which are those used by social networks or by external content add-ons such as Google Maps, social networks, etc.

Analytical cookies are used for routine maintenance purposes and to guarantee that the user receives the best possible service. Analytical cookies are normally used to collect statistical data on the user’s activity.

TDR 4ELEMENTOS S.L. has followed the criteria and advice published by the Spanish Data Protection Agency in its "Guide on the use of Cookies" in 2013.

  1. Disclaimer and limitation of liability

The information and services featured on or available through the website may include inaccuracies or typing errors. The information contained therein is changed periodically. TDR 4ELEMENTOS S.L. may improve and/or change the services or contents at any time.

TDR 4ELEMENTOS S.L. has obtained the information and materials included in the website from sources that are considered to be reliable. However, although the necessary measures have been taken to ensure that the information contained is correct, TDR 4ELEMENTOS S.L. cannot guarantee that it is accurate and up-to-date.

The contents of this website are for information purposes with respect to the quality, status, storage, services and rates of TDR 4ELEMENTOS S.L.

  1. Information on the exemption from all liability deriving from a technical and content failure

TDR 4ELEMENTOS S.L. accepts no liability for any interruptions or malfunctions of the services or contents offered on the Internet, whatever their cause might be. Likewise, TDR 4ELEMENTOS S.L. cannot be held liable for network outages, business losses as a result of said outages, temporary power outages or any other type of indirect damage that may be caused to Users by causes beyond the control of TDR 4ELEMENTOS S.L.

TDR 4ELEMENTOS S.L. does not warrant or guarantee that services or contents will not be interrupted or be free of errors, that defects will be corrected, or that the service or the server that makes them available is free of viruses or other harmful components, notwithstanding the fact that TDR 4ELEMENTOS S.L. makes every effort to avoid these type of incidents. If the User intends to make decisions or carry out actions based on the information included in any of the websites, it is recommended that they compare the information received with other sources.

  1. Industrial and intellectual property

The content provided by TDR 4ELEMENTOS S.L. and the content that is available on the network through its websites is considered a “work” within the meaning provided by intellectual property legislation. Therefore, said content is protected by the applicable laws and international conventions.

Any form of reproduction, distribution, public communication, transformation, making available and, in general, any other public use of both the websites and their contents and information without the express and prior written consent of TDR 4ELEMENTOS S.L. is prohibited.

Consequently, all the contents displayed on the different websites and especially the designs, texts, graphics, logos, icons, buttons, software, trade names, trademarks, industrial drawings or any other signs that may be used for industrial and commercial use are subject to the intellectual and industrial property rights of TDR 4ELEMENTOS S.L. or of third-party owners who have duly authorized their inclusion in the different websites.

The contents, images, forms, opinions, indexes and other formal expressions that are part of the websites, as well as the software needed for operation and visualization purposes, are also considered a “work” within the meaning of Copyright legislation and are therefore protected by applicable international conventions and national laws on Intellectual Property. Failure to comply with the foregoing is considered a serious unlawful act which is punishable under civil and criminal legislation.

Any act by virtue of which the Users of the services or contents may commercially exploit or use, directly or indirectly, in whole or in part, any of the contents, images, forms, indexes and other formal expressions that are part of websites without the prior written consent of TDR 4ELEMENTOS S.L. is prohibited.

Specifically, this includes but is not limited to acts of reproduction, distribution, exhibition, transmission, retransmission, broadcast in any form, storage on hardware or software (for example, floppy disks or computer hard drives), digitization or availability via databases other than those authorized by TDR 4ELEMENTOS S.L., as well as the translation, adaptation, arrangement or any other alteration of said opinions, images, forms, indexes and other formal expressions that are made available to Users through the services or contents, provided such acts are subject to applicable legislation on Intellectual and Industrial Property or image protection.

TDR 4ELEMENTOS S.L. has the right to limit access to the websites and to the products and/or services offered therein, as well as to the subsequent publication of opinions, observations, images or comments that users may send through email.

In this sense and without prejudice to the sole and exclusive liability of the Users, TDR 4ELEMENTOS S.L. may establish, if deemed appropriate, the necessary filters in order to prevent the spread of content or opinions that are considered racist, xenophobic, discriminatory, pornographic, defamatory or that, in any way, promote violence on its website, as well as the sharing of clearly illegal or harmful content.

It is understood that, if possible due to the nature of the services or content and unless expressly and unmistakably expressed otherwise, users who send observations, opinions or comments to TDR 4ELEMENTOS S.L. through the email service, authorize TDR 4ELEMENTOS S.L. to reproduce, distribute, exhibit, transmit, retransmit, broadcast in any format, store on hardware or software (for example, floppy disks or computer hard drives), digitize or make such content available from databases belonging to TDR 4ELEMENTOS S.L., and to translate, adapt, arrange or in any other way convert said observations, opinions or comments throughout the entire legally provided copyright protection term. It is also understood that this authorization is made free of charge, and that by merely sending such observations, opinions or comments by email, users waive any compensation claims against TDR 4ELEMENTOS S.L.

In accordance with the provisions of the previous paragraph, TDR 4ELEMENTOS S.L. is also authorized to modify or alter such observations, opinions or comments, in order to adapt them to the editing format needs of the website, without it being understood that this entails a violation of the moral rights of the Users under copyright law.

Use of any of the technical, software or technological resources by virtue of which a third party, directly or indirectly, with or without profit, can benefit from any of the contents, forms, indexes and other formal expressions on the website, or of the work performed by TDR 4ELEMENTOS SL to ensure functionality is prohibited. Specifically, any link, hyperlink, framing or similar link that may be directed to the TDR 4ELEMENTOS S.L. website is prohibited without the prior, express and written consent of TDR 4ELEMENTOS S.L. Any violation of the provisions of this section will be considered as a breach of the legal intellectual property rights of TDR 4ELEMENTOS S.L. in relation to its website and the content thereof.

TDR 4ELEMENTOS SL will accept no liability for the consequences of the aforementioned behavior and actions and will also not accept any liability for the contents, services, products, etc., of third parties that can be accessed directly or through banners, links, hyperlinks, framing or similar links from the websites of TDR 4ELEMENTOS S.L.

  1. Conflict resolution

This legal notice will not be filed individually for each user but will be accessible through the Internet on this website. It can be accessed through each user’s connection system.

In the event of any issue with regard to a purchase from TDR 4ELEMENTOS S.L., Users who have the status of consumers or users as defined by Spanish regulations and reside in the European Union may access the Online Dispute Resolution Platform created by the European Union and developed by the European Commission under Regulation (EU) 524/2013 in order to try to reach an out-of-court agreement on the matter. This is also included in the "General Contract Conditions" and/or "Use of the Website" information.

If the User does not have the status of a consumer or user, and insofar as there is no rule that requires otherwise, the parties agree to expressly waive any other jurisdiction they may have recourse to and submit to the Law Courts of Ourense (as this is where the contract is executed).

  1. Legislation

This website is governed by Spanish law. This privacy policy is governed by the European Data Protection Regulation 679/2016.

Legal Notice drawn up by HONOS ABOGADOS S.L.P. for TDR 4ELEMENTOS S.L., in compliance with GDPR 679/2016 on personal data protection and Law 34/2002 on E-commerce and Information Society Services, in addition to the legislation on Intellectual Property rights. The contents of this legal notice are registered in the Safe Creative Intellectual Property Registry under registration code 1602176603277. The total or partial reproduction of this legal notice is prohibited

  1. Notification of information to candidates (resume submission)

The candidate expressly authorizes TDR 4ELEMENTOS S.L., with address at CALLE SAMUEL EIJAN, 13 BJ, 32003 - OURENSE (Ourense), to collect and process their personal data. The candidate also states that they have been appropriately informed about the table below in relation to the right set forth in art. 13 of the GDPR:

Basic information on the protection of candidates' data

  • Data controller: TDR 4ELEMENTOS S.L.
  • Intended purpose: Resume management for the selection of personnel.
  • DPO (Data Protection Officer): In accordance with art. 37 GDPR, no DPO is required
  • Legal standing: Consent of the data subject.
  • Recipients of data transfers: Same-group companies.
  • Additional information: There is no additional information.
  • How to exercise your rights: You can request our forms to exercise your rights at: TDR 4ELEMENTOS S.L., CALLE SAMUEL EIJAN, 13 BJ, 32003 OURENSE.
  • Data retention periods: Data shall only be legally retained for the duration of the personnel selection process.

Rights:

  • Right to request access to the data subject's personal data
  • Right to request that data be corrected or deleted
  • Right to request that data processing be restricted
  • Right to object to the processing of data
  • Right to data portability

Privacy Policy

  1. Website owner

In compliance with the duty of disclosure provided for in article 10 of the prevailing Law 34/2002 of July 11 on E-commerce and Information Society Services, we inform you that the party responsible for this website where different applications can be downloaded is:

  • Corporate name: TDR 4ELEMENTOS S.L.
  • Tax ID No.: B32438699
  • Registered address: CALLE SAMUEL EIJAN, 13 BJ32003 - OURENSE (Ourense)
  • Contact Phone: 988 604 526 (Monday-Friday from 11:00 to 14:00)
  • Email address: [email protected] // [email protected]
  • Trade Registry of Ourense, Sheet OR-13868, Volume 838, Page 91.
  • Trademark before the Spanish Patents and Trademarks Office (OEPM): Record
  • TDR 4ELEMENTOS S.L. website:
  • Main website: www.4elementos.es
  1. Cookies policy

2.1. Information on the use of cookies - Cookie law

Cookies may be used on some pages of this website. The purpose of these cookies is to improve the service offered to your customers and our visitors. If they are to be installed, the website controller will ask for your consent to do so, and you will have the option to agree.

Article 22 of the Law on E-commerce and Information Society Services.- “Service providers may use data storage and retrieval devices in users' devices, provided that they have given their consent after having been provided with clear and full information on their use, in particular on the purposes of data processing in compliance with the provisions of Organic Law 15/1999 of December 13 on the Protection of Personal Data. When it is technically possible and effective, the users’ consent to the processing of data may be given through the use of adequate browser parameters or other applications, provided that they have expressly established its configuration for this purpose during installation or update processes. The foregoing shall not prevent potential storage or technical access for the sole purpose of transmitting a communication over an electronic communication network or, insofar as it is strictly necessary, providing an information society service expressly requested by the user.”

A cookie is a small file stored on the user’s computer in order to identify them. Cookies help us to improve the quality of our website by allowing us to monitor which pages our users find useful, and which they do not.

2.2. Management of cookies and revocation of given consent

You can reject the use and installation of cookies on this website by changing the settings on your browser, and still be able to continue using this website. However, your experience on this website may be limited if you modify some of the options we provide:

2.3. Management of cookies by browser:

Many browsers allow the activation of a private mode whereby cookies are always deleted after your visit. Depending on the browser, this private mode might have a different name. You can find a list below with the most common browsers and the different names of this “private mode”:

  • Internet Explorer 8 and higher: InPrivate
  • FireFox 3.5 and higher: Private browsing
  • Google Chrome 10 and higher: Incognito
  • Safari 2 and higher: Private browsing
  • Opera 10.5 and higher: Private browsing

Please, carefully read the help section on your browser to learn more about how to activate the “private mode”. You can continue visiting our Website even if your browser is in “private mode”; however, your experience may be impaired and some features might not work.

If you need more information about blocking cookies on your computer, please check the explanation given via this Web link: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

Cookies are essential for the functioning of the Internet, as they provide innumerable advantages in the provision of interactive services and allow you to browse and use our website. Cookies cannot damage your computer; furthermore, when activated, they help us identify and resolve errors.

2.4. Types of cookies:

The information we provide below will help you understand the different types of cookies:

Session cookies: these are temporary cookies that remain in the cookies file of your browser until you leave the website; therefore, none of them are recorded on the user's hard disk. The information obtained through these cookies is used to analyze traffic patterns on the website. Ultimately, this allows us to provide a better experience by improving the content and making it easier to use.

Persistent cookies: these are stored on the hard disk and our website reads them every time you make a new visit. A permanent website has a set expiration date. The cookie will stop working after that date. We generally use them to facilitate purchase and registration services.

Cookies also provide the following information:

  • Date and time the user last visited the Website
  • Content design that the user chose during their first visit to the website
  • Security features involved in controlling access to restricted areas
  • Other types of information from certain specific cookies

In all cases and in compliance with Cookie Law 13/2012 of March 30, and art. 22 of Law on E-commerce and Information Society Services, when accessing our website, your prior consent to the installation of cookies will be requested.

In some cases, you may not be allowed to continue browsing our website if you do not you agree to the installation of cookies. Likewise, some of our services may not work properly.

2.5. Cookies on our website

Our Website may use the following types of Cookies:

Cookies that are strictly necessary, such as those used to correctly browse the website, those that allow payment for the goods or services requested by the user or those that ensure that the website content is effectively and correctly loaded.

Third-party cookies, which are those used by social networks or by external content add-ons such as Google Maps, social networks, etc.

Analytical cookies are used for routine maintenance purposes and to guarantee that the user receives the best possible service. Analytical cookies are normally used to collect statistical data on the user’s activity.

TDR 4ELEMENTOS S.L. has followed the criteria and advice published by the Spanish Data Protection Agency in its "Guide on the use of Cookies" in 2013.


 

  1. Notification of information to candidates (resume submission)

The candidate expressly authorizes TDR 4ELEMENTOS S.L., with address at CALLE SAMUEL EIJAN, 13 BJ, 32003 - OURENSE (Ourense), to collect and process their personal data. Said individual also states that they have been appropriately informed about the table below in relation to the right contained in art. 13 of the GDPR:

Basic information on data protection for candidates:

  • DATA CONTROLLER: TDR 4ELEMENTOS S.L.
  • INTENDED PURPOSE: Resume management for the selection of personnel.
  • DPO (Data Protection Officer): In accordance with art. 37 GDPR, no DPO is required
  • LEGAL STANDING: Consent of the data subject.
  • RECIPIENTS OF DATA TRANSFERS: Same-group companies.
  • ADDITIONAL INFORMATION: There is no additional information.
  • HOW TO EXERCISE YOUR RIGHTS: You can request our forms to exercise your rights at: TDR 4ELEMENTOS S.L., CALLE SAMUEL EIJAN, 13 BJ, 32003 OURENSE.
  • DATA RETENTION PERIODS: Data shall only be legally retained for the duration of the personnel selection process.

Rights:

  • Right to request access to the data subject's personal data
  • Right to request that data be corrected or deleted
  • Right to request that data processing be restricted,
  • Right to object to the processing of data
  • Right to data portability

Cookies Policy

  1. Website owner

In compliance with the duty of disclosure provided for in article 10 of the prevailing Law 34/2002 of July 11 on E-commerce and Information Society Services, we inform you that the party responsible for this website where different applications can be downloaded is:

  • Corporate name: TDR 4ELEMENTOS S.L.
  • Tax ID No.: B32438699
  • Registered address: CALLE SAMUEL EIJAN, 13 BJ32003 - OURENSE (Ourense)
  • Contact Phone: 988 604 526 (Monday-Friday from 11:00 to 14:00)
  • Email address: [email protected] // [email protected]
  • Trade Registry of Ourense, Sheet OR-13868, Volume 838, Page 91.
  • Trademark before the Spanish Patents and Trademarks Office (OEPM): Record
  • TDR 4ELEMENTOS S.L. website:
  • Main website: www.4elementos.es
  1. Cookies policy

2.1. Information on the use of cookies - Cookie law

Cookies may be used on some pages of this website. The purpose of these cookies is to improve the service offered to your customers and our visitors. If they are to be installed, the website controller will ask for your consent to do so, and you will have the option to agree.

Article 22 of the Law on E-commerce and Information Society Services.- “Service providers may use data storage and retrieval devices in users' devices, provided that they have given their consent after having been provided with clear and full information on their use, in particular on the purposes of data processing in compliance with the provisions of Organic Law 15/1999 of December 13 on the Protection of Personal Data. When it is technically possible and effective, the users’ consent to the processing of data may be given through the use of adequate browser parameters or other applications, provided that they have expressly established its configuration for this purpose during installation or update processes. The foregoing shall not prevent potential storage or technical access for the sole purpose of transmitting a communication over an electronic communication network or, insofar as it is strictly necessary, providing an information society service expressly requested by the user.”

A cookie is a small file stored on the user’s computer in order to identify them. Cookies help us to improve the quality of our website by allowing us to monitor which pages our users find useful, and which they do not.

2.2. Management of cookies and revocation of given consent

You can reject the use and installation of cookies on this website by changing the settings on your browser, and still be able to continue using this website. However, your experience on this website may be limited if you modify some of the options we provide:

2.3. Management of cookies by browser:

Many browsers allow the activation of a private mode whereby cookies are always deleted after your visit. Depending on the browser, this private mode might have a different name. You can find a list below with the most common browsers and the different names of this “private mode”:

  • Internet Explorer 8 and higher: InPrivate
  • FireFox 3.5 and higher: Private browsing
  • Google Chrome 10 and higher: Incognito
  • Safari 2 and higher: Private browsing
  • Opera 10.5 and higher: Private browsing

Please, carefully read the help section on your browser to learn more about how to activate the “private mode”. You can continue visiting our Website even if your browser is in “private mode”; however, your experience may be impaired and some features might not work.

If you need more information about blocking cookies on your computer, please check the explanation given via this Web link: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

Cookies are essential for the functioning of the Internet, as they provide innumerable advantages in the provision of interactive services and allow you to browse and use our website. Cookies cannot damage your computer; furthermore, when activated, they help us identify and resolve errors.

2.4. Types of cookies:

The information we provide below will help you understand the different types of cookies:

Session cookies: these are temporary cookies that remain in the cookies file of your browser until you leave the website; therefore, none of them are recorded on the user's hard disk. The information obtained through these cookies is used to analyze traffic patterns on the website. Ultimately, this allows us to provide a better experience by improving the content and making it easier to use.

Persistent cookies: these are stored on the hard disk and our website reads them every time you make a new visit. A permanent website has a set expiration date. The cookie will stop working after that date. We generally use them to facilitate purchase and registration services.

Cookies also provide the following information:

  • Date and time the user last visited the Website
  • Content design that the user chose during their first visit to the website
  • Security features involved in controlling access to restricted areas
  • Other types of information from certain specific cookies

In all cases and in compliance with Cookie Law 13/2012 of March 30, and art. 22 of Law on E-commerce and Information Society Services, when accessing our website, your prior consent to the installation of cookies will be requested.

In some cases, you may not be allowed to continue browsing our website if you do not you agree to the installation of cookies. Likewise, some of our services may not work properly.

2.5. Cookies on our website

Our Website may use the following types of Cookies:

Cookies that are strictly necessary, such as those used to correctly browse the website, those that allow payment for the goods or services requested by the user or those that ensure that the website content is effectively and correctly loaded.

Third-party cookies, which are those used by social networks or by external content add-ons such as Google Maps, social networks, etc.

Analytical cookies are used for routine maintenance purposes and to guarantee that the user receives the best possible service. Analytical cookies are normally used to collect statistical data on the user’s activity.

TDR 4ELEMENTOS S.L. has followed the criteria and advice published by the Spanish Data Protection Agency in its "Guide on the use of Cookies" in 2013.

Shipping Policy

Below is all the information on the shipping and delivery of your orders. At 4Elementos, we do everything we can to ensure shipping times are met; however, if you have not received your order after the indicated time, please contact us by sending an email to [email protected]

Upon placing an order, you should receive an "Order Confirmation" email with the details of the items you have just purchased. Next, our team will start preparing your order and we will inform you of its status, notifying you on the following stages of your order: Preparation in progressready for shipping (in this notification we will send you a shipment tracking link), sent and delivered.
If you do not see these emails, please check your junk mail or spam folder. If you cannot find the emails in this folder, do not hesitate to contact us at [email protected]


 

  1. Shipping/delivery time of an order

The shipping/delivery time of your order will be 24-72 hours on business days (Monday-Friday) in Spanish national territory. The delivery time may be longer for certain destinations; see the table below to find out the costs, areas and delivery times.

Orders placed after 15:00h will be processed the next day.

The following days are excluded from the shipping time: Saturdays, Sundays and bank holidays.

  1. Shipments: Spain - Portugal

SPAIN - PORTUGAL

Mainland Spain and Portugal

SHIPPING COSTS:

€4.00

FREE SHIPPING:

ON ORDERS OVER €50.00

SHIPPING TIME:

24-72 HOURS:

SPAIN - BALEARIC ISLANDS

Majorca and other islands

SHIPPING COSTS:

€9.00

FREE SHIPPING:

ON ORDERS OVER €75.00

SHIPPING TIME:

2-5 DAYS

* Tax included.

  1. Shipments: EU

Shipping costs to EU countries will be calculated based on the weight of the purchased items.

To see how much you would have to pay for shipping costs to an EU country, add the items you want to the cart and visit the summary of your purchase (by clicking on the cart); a chart will appear specifying the costs.

EUROPE - ZONE 1

France and Germany

SHIPPING COSTS:

0-3 KG: €12.00

3.1-5 KG: €10.00

5.1-7 KG: €10.00

7.1-10 KG: €12.00

10.1-15 KG: €18.00

15.1-20 KG: €23.00

* Check the total shipment costs in the purchase process.

SHIPPING TIME:

4-10 WORKING DAYS

EUROPE - ZONE 2

United Kingdom, Italy, Austria, Belgium, Holland, Luxembourg

SHIPPING COSTS:

0-3 KG: €14.00

3.1-5 KG: €12.00

5.1-7 KG: €12.00

7.1-10 KG: €15.00

10.1-15 KG: €22.00

15.1-20 KG: €25.00

* Check the total shipment costs in the purchase process.

SHIPPING TIME:

4-10 WORKING DAYS

EUROPE - ZONE 3

Denmark, Hungary, Poland, Czech Republic, Switzerland

SHIPPING COSTS:

0-3 KG: €30.00

3.1-5 KG: €30.00

5.1-7 KG: €30.00

7.1-10 KG: €35.00

10.1-15 KG: €40.00

15.1-20 KG: €40.00

* Check the total shipment costs in the purchase process.

SHIPPING TIME:

4-10 WORKING DAYS

EUROPE - ZONE 4

Slovakia, Slovenia, Estonia, Finland, Ireland, Latvia, Lithuania, Romania, Sweden

SHIPPING COSTS:

0-3 KG: €40.00

3.1-5 KG: €40.00

5.1-7 KG: €40.00

7.1-10 KG: €40.00

10.1-15 KG: €50.00

15.1-20 KG: €55.00

* Check the total shipment costs in the purchase process.

SHIPPING TIME:

4-10 WORKING DAYS

EUROPE - ZONE 5

Bulgaria, Croatia, Norway, Serbia

SHIPPING COSTS:

0-3 KG: €60.00

3.1-5 KG: €70.00

5.1-7 KG: €70.00

7.1-10 KG: €70.00

10.1-15 KG: €75.00

15.1-20 KG: €80.00

* Check the total shipment costs in the purchase process.

SHIPPING TIME:

4-10 WORKING DAYS

* Tax included.

  1. Shipping/delivery time during specific periods

During certain periods such as Christmas, Black-Friday, Sales or other promotional campaigns that we organize, our shipping/delivery time may be higher than the standard times indicated above. This information will be shown when you select the shipping agent during your purchase process, so you will know the approximate time it will take to reach the destination address of your choice before placing the order.

  1. Where can you receive your order

You can receive it at the address you choose (home, work ...) at the time you place your order. Remember to fill in all the fields correctly and leave a contact telephone number in order to arrange the shipment and to contact you in case of any incident or in the event the recipient is absent at the time of the delivery.

  1. Company delivering your order

4Elementos has Correos Express as its logistics services partner. Once the order leaves our facilities, Correos Express will send you an email, and if you have provided your cell phone details, it will send you a text message 24 hours before the expected delivery date so that you can manage the delivery as you deem appropriate.

  1. Status of your shipment

Once your order leaves our facilities, we will send you an email with the tracking number so you can see its status.

24 hours before Correos Express is scheduled to deliver the order, it will send you a text message to indicate the day of delivery and will provide you a link through which you can manage the delivery or the pick-up of your order at a post office.

  1. Absence of the recipient at the time of delivery

If nobody is available at the indicated address at the time of the delivery, another delivery attempt will be made in the following days. In the event that delivery cannot be made on that second attempt, the package will be deposited at the nearest Correos Express facility until the delivery is arranged. Once the order has been placed, the delivery method cannot be changed. For any questions or problems, you can contact us through our email [email protected]

If you have a specific time-frame in which you can collect the order or any difficulty in doing so, please indicate this in "observations" at the time of ordering or contact us by sending an email to [email protected] so that we can agree on the delivery time that best suits your needs.

We remind you that Correos Express will give you the option to pick up your order at a post office through the link that will be sent to you via a text message 24 hours before delivery.

  1. 4Elementos shipping liability

At 4Elementos, we always commit to comply with all the conditions set forth on this page; however, on certain occasions it might not be possible to do so for reasons beyond our control, such as a shipment delays due to weather events or theft. For your peace of mind, our shipments are insured and we will respond in any case with our utmost effort and available mechanisms to solve any type of incident in the shortest time possible.

Return Policy

You can exchange or return (totally or partially) your order without any reason within 14 calendar days from the day your order is placed.

Within this 14-day period, you must inform us that you wish to exchange or return some or all of the items in your order in any of the following ways:

  • a. If you are registered, by accessing your private area and indicating within the order itself that you wish to make an exchange/return.
  • b. by sending us an e-mail to [email protected] indicating the order number and explaining the exchange or return you want to make.
  • c. by going to any 4Elementos store where you can exchange or return the relevant items free of charge.

The period of 14 days from the placement of the order will be considered valid as long as the order is delivered according to the delivery times established in our Terms & Conditions. (See Shipping time).

In the event that an order is delivered in a period greater than that indicated, this return period will be increased by the days of delay in the delivery with respect to the indicated delivery date.

How to exercise the right of withdrawal

You can proceed with the partial or total return of an order, or the exchange of any of its items, in any of the following ways; however, you must present the Original Purchase Receipt/Invoice, Document of Return if order is placed online, and the original box or packaging, or we will not be able to manage the exchange/return:

  1. Return in physical stores 

You can go to any physical store (see stores) of 4Elementos with the items you wish to return or exchange, together with the Original Invoice of your order (you will find it inside the box that we sent you), and our store personnel will manage your exchange or return. Remember that you must also provide the original undamaged box or packaging for the items.

Once the store processes your return, the returns center will receive a notification and will refund you the corresponding amount using the same payment method used for the purchase within a maximum period of 10 days.

  1. Online Returns

Here are the steps to return your products online:

  1. Place the items you wish to return inside a box so they are protected (it may be the same one in which they arrived) and seal it well. In the box you must include the invoice for the order and the item(s) you wish to return in their original box/packaging.
  2. Stick a label on the outside (an A-4 label will do) indicating your details as sender and the shipping address below as recipient:

TDR 4ELEMENTOS

C/ Antonio Puga 41, bajo

32002 Ourense (Ourense)

  1. Go to a transport company (MRW, Seur, UPS, DHL, Correos Express, etc.) and send the package.
  2. We do not charge management fees for the return; however, the customer must bear the corresponding transport costs.
  3. Once we receive the package and check that the items together with their corresponding boxes/packaging do not show any impairment or damage and that they have not been used, we will refund the corresponding amount.
  4. We will refund the corresponding amount within a maximum period of 10 days after receiving your return using the same payment method used for the purchase.
  5. The package you send us must be delivered to our facilities (address indicated above) and must not be left at a collection point; for this reason, we do not recommend sending it through a post office as a "Letter".
  1. Online Exchange

If you want to make an exchange online, we make it easy for you:

  1. Return the item(s) by following the steps indicated above (online return) indicating the exchange you wish to make in the return document.
  2. Once the items arrive at our warehouse and we have checked that the items together with their corresponding boxes/packaging do not show any impairment or damage and that they have not been used, we will send you the requested exchange items.

If you want the process to be faster, make a new purchase of the items you want and we will send them to you the same day.
Proceed with the return by following the steps indicated above (online return) and, once we have checked that the items together with their corresponding boxes/packaging do not show any impairment or damage and that they have not been used, we will refund the corresponding amount.

  1. Express Order Returns

"Express Order" means orders that have been placed in one of our 4Elementos physical stores and are sent to the address indicated by the customer.

For these types of orders, the amount of the order will not be refunded in the event of a return, but a voucher for the value of the order (excluding shipping costs) will be issued to be exchanged within an unlimited time (i.e. the issued voucher does not have an expiry date).

If you wish to return an item from an Express Order, you can do the following:

  1. Go to a 4Elementos store within 14 calendar days from the time the order is placed. Remember that you must present the original invoice/receipt and the return document in addition to the item(s) and the corresponding original packaging/box(es).
  2. Within 14 calendar days from the date the order is placed, send us the items you wish to return together with their original box or packaging, invoice/purchase receipt and return document to the following address: TDR 4ELEMENTOS, C/Antonio Puga 41 Bajo, 32002 Ourense (Ourense).

* Remember that for Express Orders you will be issued a purchase voucher, either online or to redeem in 4Elementos physical stores, for the value of the items you wish to return (shipping/return costs are not reimbursed).


 

Additional notes

In order to comply with the withdrawal deadline, you can simply send us a communication regarding the exercise of your right of withdrawal before the expiration of said period (20 calendar days from the time you place the order), through the channels indicated at the top of this page.

Items must be returned without undue delay and, in any case, no later than 10 calendar days from the day of your withdrawal notification.

You are expected to handle and inspect items as you would be allowed to do in a store (with due care) until you decide to accept the items. All returned items must be unused, complete, and in their original packaging. In the event of non-compliance, you are responsible for any decrease in the value of the items and we may reject your return and the refund of the purchase amount. See the effects of withdrawal below.

Effects of Withdrawal

If you cancel and return your order in accordance with the aforementioned terms, we will refund you without undue delay and, in any case, no later than 10 days from the date we receive your notification of withdrawal. However, we will only issue the refund when we receive the items. We will refund you the purchase amount paid for the returned products (we will not refund any shipping/return costs) as long as an order is returned in its entirety (all elements that belong to the item, including original undamaged box or packaging). We will refund the corresponding amount using the same payment method used for the initial transaction.

Claim policy for defective products:

As a consumer you have the right to the legal guarantee of the country where you reside.

In accordance with the legal guarantee, you have the right that the products:

  1. Are not defective at the time of delivery;
  2. Correspond to what was agreed and indicated in our offer; and
  3. Meet the necessary characteristics for use under normal conditions.

If, despite everything, any product delivered by us unexpectedly presents a defect or breaches the legal guarantee in any other way, we ask you to inform our Customer Service stating your claim through the email address [email protected]

In order to help us solve any potential problems, we recommend you:

  1. Clearly state what defect or problem the products have.
  2. Include several images of the products where their defects can be clearly seen and that show their general condition.

After checking the items and informing the corresponding brand so that they can provide an answer about your case, we will tell you what to do next. If your claim is well founded, we will refund the purchase amount.

Method of Payment

We have different forms of payment so you can choose the one that best suits your needs. You can rest assured that buying in 4ELEMENTOS is totally safe.

Credit/debit card: Through the bank's secure payment gateway. In order to guarantee the confidentiality and integrity of transactions, they are performed using the SSL (Secure Socket Layer) protocol with 256-bit security keys. Your credit card data will not be saved and will only be used to complete the payment process. The main credit cards (Visa, Mastercard, 4B) and debit cards featuring a MasterCard/Eurocard or Visa logo are accepted.

Paypal: If you have a Paypal account, you can use this payment method in our online store 4elementos.es

At 4elementos.es, it is not possible to make purchases using the following payment methods:

  • Wire transfer.
  • Cash on delivery.