How long does delivery take? Delivery times
The delivery time for an order is between 24 to 72 hours durig business days. If your order is placed on a Sunday or on a holiday, it will be prepared and shipped the next business day. If after this delivery time you have not received your package, please contact our Customer Service. For more information, access our Shipping and Delivery section.
How much does shipping cost?
Delivery is free on:
- Spain – Peninsula: Orders above € 60
- Spain - Balearic Island: Orders above € 75
- Portugal – Peninsula: Orders above € 60
If your order is national and does not exceed € 60 the cost will be of € 4,50 For international deliveries and detailed information regarding shipments, access Shipping and Delivery.
How can I check the shipping status of my order?
When your order leaves our facilities, you will receive an email with the tracking number so that you can see its status. You can also check the shipping status on the Correos Express</u >website.
Do I need to have a customer account to place an order?
Yes. In order to shop in our online store, you must have a customer account. If you still don’t have yours, you should register. Through your account you will be able to access all your orders, know their status, add several shipping addresses and more. In addition, you will enjoy member-exclusive promotions.
How will I know if my order was placed successfully?
You will receive a confirmation e-mail with all your order’s details.
*Check your spam tray. Our e-mails may reach you there.
I haven’t received the confirmation e-mail.
Make sure to check your spam mail-box.
If after checking your mailbox you still have not received the confirmation e-mail, please contact our Customer Service.
How can I get an invoice of my order?
You will normally receive the invoice to the e-mail which you used to place the order.
If you haven’t received it, you can also download it through your customer account. Check out the orders section and access your orders history in order to download the invoice that you want.
How can I get in touch with your Customer Service?
Our Customer Service department is available Monday to Friday from 08:30 to 14:00 (CET).
You can also call us at (+34) 988 604 526.
If you prefer you can write an e-mail to [email protected] Our staff will get in touch with you as soon as possible.
Our online store has a real-time chat that’s super easy to use. To start a conversation, you just have to click on the rounded message icon that appears in the lower right-side of the page.
I entered the wrong address, what can I do?
You won’t be able to modify it yourself.
Contact our Customer Service. Call us or send an e-mail to [email protected] with “Incorrect Shipping Address + Order Number” on the subject. Make sure to provide us the correct address.
Can I cancel my order?
If you order has not been processed yet, we will do everything that’s on our hand to cancel it.
If its preparation process has already been started, we will not be able to proceed with its cancellation.
Send an e-mail to [email protected] with “Cancel + Order Number” ” on the subject and explain which product of your order you want to cancel, or if you want to cancel the entire order.
Is it possible to modify an order?
We will not be able to modify your order.
The modification of sizes, or one product for another is not possible. If this is your case, we will proceed to cancel your order and refund you the corresponding ammount so that you can make a new purchase with the correct products.
If you’ve made a purchase but you forgot to include a product, you will have to place a new order.
I’ve placed an order for several items but only received part of the articles. Will I receive another shipment?
If you order includes multiple items, it may not fit in a single box or items may be in different warehouses. That’s why you will receive it in installments.
If you have already received a first package with part of the items, the second one must be about to arrive.
You can check the delivery status of your order at the Correos Express website, using the tracking number that you received in your e-mail.
Can orders suffer delays in delivery times during special dates such as Christmas, Black Firday or Sales?
Due to high volume of purchases during special dates, logistics companies tend to suffer saturations in their deilvery services and in addition, the preparation proccess of your order may take a little longer than usual, athough we try to ensure that orders leave our warehouse as soon as possible.
How many days do I have to make a return?
You can return (totally or parcially) your order withing the next 14 natural days from the day you receive it.
How do I return an online order?
You can change or return any item of your order, in the following ways:
- Send an e-mail to [email protected] with "Return + Order Number" in the subject. Specify which products you want to return.
- Go to any 4Elementos store to make the exchange or return. Remember to bring the original check and the items in their original box or package.
Why can a return be rejected?
- Because the product has been returned after the previously established return period.
- The product or its original box are not in perfect conditions.
- Product could be deteriorated if it was not adequatly protected.
- Items that show dirt, deterioration, or evidence of use will not be accepted.
How and when will I receive my refund?
All refunds are made through the same payment method which was used at the moment of purchase.
Please note that the refund may take from 24 to 72 hours to process.
Can I return sneakers without their original box?
If you don’t have the original box of the product, it is not possible to proccess the return.
This is the same for clothes or accessories. Keeping the original package is a must.
What should I do if the product I bought does not correspond with the one I received?
If the product in your package does not match the one you purchased, please contact our Customer Service. We will manage your incidence as soon as possible.
Are your products authentic?
All the products sold in 4Elementos, both online and in our stores, are 100% authentic. We receive all products directly from the brands we sell.
What can I do if the product has a tare?
If any product delivered by us has an unexpected defect or violates the legal guarantee in any other way, don’t hesitate to contact us by sending an e-mail to [email protected] with the subject “Defect + Order Number” and make sure to clearly expose the article’s defect.
We suggest you:
- Precisely describe the manufacturing defect.
- We appreciate it if you include several photos or videos that precisely show the problem and the overall condition of the article.
4Elementos will evaluate the case and once your request is confirmed we will manage a pick-up of the defective product. We follow a rigorous protocol and once we confirm the condition of the articles we will proceed to reimburse the corresponding amount.
How can I know my size?
When you open the sizes menu of any product, you will see a sub-menu in which you can select the size conversion that you want: EU, UK, US, or CM.
There may be differences in sizing between brands, or even within sizes of the same brand but from one model to another. That’s why we recommend you carefully check the equivalences.
If you still aren’t sure, contact our Customer Service to get some advice.
If a product is out of stock, will you be getting more stock?
When a product is out of stock, it is rare that we have stock again. Most of our articles are limited releases and exclusive collections so we normally don’t get restocks.
You can insertyour e-mail in the box that appears next to the product that’s out of stock in order to receive a notice if we have it back in stock.
If you sign up to our newsletter, you’ll be the first to know about any re-stocks, other useful release information, promotions and more.
Follow us on Facebook, Twitter and Instagram for daily updates.
What’s a release?
In the Launches menu you will find exclusive products that are difficult to find on the market, with very few units for sale and with a specific release date.
In exceptional cases, there may be changes on the release date of a product. These alterations are due to indications dictated by the brands themselves, or they may be related to incidences with logistics.
What’s a Raffle?
Raffles are virtual or physical draws in which you win the possibility of having access to buy the most limited editions of garments from certain brands, designers or artists.
If you win a raffle: you can buy.
Exclusivity is no longer being able to pay for it, it will be chance that will determine wether or not you have access to the product.
The raffles policy may vary from one store to another. Each seller has total freedom to define the rules of the draw That’s why we suggest you carefully read our Raffle Terms and Conditions to make sure that your participation is valid.
Payments and Discount Codes
Which payment methods do you accept?
Shopping at 4Elementos is totally safe. We have different payment methods so that you can choose the one that bests suits you.
- Credit ot debit card
How do discount codes work?
If you have a discount code, you can apply it at “checkout”. You will see a summary of your purchase and a box were you can enter your promotional code. Enter it and press “apply”.
*Make sure to check the conditions of your code. You may have to make a minimum purchase or meet some other requirement in order to be able to use it.