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Below is all the information about the shipping and delivery of your orders. At 4Elementos, we do everything we can to ensure that shipping times are met; however, if you have not received your order after the indicated time, please contact us by sending an email to [email protected]
Upon placing an order, you should receive an "Order Confirmation" email with the details of the items you have just purchased. Next, our team will start preparing your order and we will inform you of its status, notifying you on the following stages of your order: Preparation in progress, ready for shipping (in this notification we will send you a shipment tracking link), sent and delivered.
If you do not see these emails, please check your junk mail or spam folder. If you cannot find the emails in this folder, do not hesitate to contact us at [email protected]
The shipping/delivery time of your order will be 24-72 hours on business days (Monday-Friday) in Spanish national territory. The delivery time may be longer for certain destinations; see the table below to find out the costs, areas and delivery times.
Orders placed after 15:00h will be processed the next day.
The following days are excluded from the shipping time: Saturdays, Sundays and bank holidays.
SPAIN - PORTUGAL
Mainland Spain and Portugal
SHIPPING COSTS:
4.50€
Free shipping:
Orders over 60.00€
SHIPPING TIME:
24-72 Hours
SPAIN - BALEARIC ISLANDS
Majorca and other islands
SHIPPING COSTS:
9.00€
Free shipping:
Orders over 75.00€
SHIPPING TIME:
4-5 Days
* Tax included
Shipping costs to EU countries will be calculated based on the weight of the wanted items.
To see how much you would have to pay for shipping costs to an EU country, add the items you want to the cart and visit the summary of your purchase (by clicking on the cart); a chart will appear specifying the shipping costs.
EUROPED - ZONE 1
France and Germany
SHIPPING COSTS:
0-3 Kg: 12.00€
3,1-5 Kg: 10.00€
5,1-7 Kg: 10.00€
7,1-10 Kg: 12.00€
10,1-15 Kg: 18.00€
15,1-20 Kg: 23.00€
* Check the total shipment costs in the purchase process
SHIPPING TIME:
4-10 WORKING DAYS
EUROPE - ZONE 2
United Kingdom, Italy, Austria, Belgium, Holland, Luxembourg
SHIPPING COSTS:
0-3 Kg: 14.00€
3,1-5 Kg: 12.00€
5,1-7 Kg: 12.00€
7,1-10 Kg: 15.00€
10,1-15 Kg: 22.00€
15,1-20 Kg: 25.00€
* Check the total shipment costs in the purchase process
SHIPPING TIME:
4-10 WORKING DAYS
EUROPE - ZONE 3
Denmark, Hungary, Poland, Czech Republic, Switzerland
SHIPPING COSTS:
0-3 Kg: 30.00€
3,1-5 Kg: 30.00€
5,1-7 Kg: 30.00€
7,1-10 Kg: 35.00€
10,1-15 Kg: 40.00€
15,1-20 Kg: 40.00€
* Check the total shipment costs in the purchase process
SHIPPING TIME:
4-10 WORKING DAYS
EUROPE - ZONE 4
Slovakia, Slovenia, Estonia, Finland, Ireland, Latvia, Lithuania, Romania, Sweden
SHIPPING COSTS:
0-3 Kg: 40.00€
3,1-5 Kg: 40.00€
5,1-7 Kg: 40.00€
7,1-10 Kg: 40.00€
10,1-15 Kg: 50.00€
15,1-20 Kg: 55.00€
* Check the total shipment costs in the purchase process
SHIPPING TIME:
4-10 WORKING DAYS
EUROPE - ZONE 5
Bulgaria, Croatia, Norway, Serbia
SHIPPING COSTS:
0-3 Kg: 60.00€
3,1-5 Kg: 70.00€
5,1-7 Kg: 70.00€
7,1-10 Kg: 70.00€
10,1-15 Kg: 75.00€
15,1-20 Kg: 80.00€
* Check the total shipment costs in the purchase process
SHIPPING TIME:
4-10 WORKING DAYS
* Importes impuestos incluidos.
During certain periods such as Christmas, Black-Friday, Sales or other promotional campaigns that we organize, our shipping/delivery time may be higher than the standard times indicated above. This information will be shown when you select the shipping agent during your purchase process, so you will know the approximate time it will take to reach the destination address of your choice before placing the order.
You can receive it at the address you choose (home, work ...) at the time you place your order. Remember to fill in all the fields correctly and leave a contact telephone number in order to arrange the shipment and to contact you in case of any incident or in the event the recipient is absent at the time of the delivery.
4Elementos has Correos Express as its logistics services partner. Once the order leaves our facilities, Correos Express will send you an email, and if you have provided your cell phone details, it will send you a text message 24 hours before the expected delivery date so that you can manage the delivery as you deem appropriate.
Once your order leaves our facilities, we will send you an email with the tracking number so you can see its status.
24 hours before Correos Express is scheduled to deliver the order, it will send you a text message to indicate the day of delivery and will provide you a link through which you can manage the delivery or the pick-up of your order at a post office.
If nobody is available at the indicated address at the time of the delivery, another delivery attempt will be made in the following days. In the event that delivery cannot be made on that second attempt, the package will be deposited at the nearest Correos Express facility until the delivery is arranged. Once the order has been placed, the delivery method cannot be changed. For any questions or problems, you can contact us through our email [email protected]
If you have a specific time-frame in which you can collect the order or any difficulty in doing so, please indicate this in "observations" at the time of ordering or contact us by sending an email to [email protected] so that we can agree on the delivery time that best suits your needs.
We remind you that Correos Express will give you the option to pick up your order at a post office through the link that will be sent to you via a text message 24 hours before delivery.
At 4Elementos, we always commit to comply with all the conditions set forth on this page; however, on certain occasions it might not be possible to do so for reasons beyond our control, such as a shipment delays due to weather events or theft. For your peace of mind, our shipments are insured and we will respond in any case with our utmost effort and available mechanisms to solve any type of incident in the shortest time possible.
You can return (totally or parcially) your order withing the next 14 natural days from the day you receive it.
Procedures:
In order to proceed with the online return, send an e-mail to [email protected] with the subject “Return + Order Number”. Make sure to specify on your message which products you wish to return.Go to the nearest 4Elementos store to make your change or return.It is essential that the items you want to return are in perfect conditions, with its original packaging, tags, as well as unused and unwashed.
You can go to any of our physical stores (see stores) with the items to return or exchange along with the Original Ticket.
Remember that the items must be returned in its original packaging and in its unused, unaltered, unwashed condition.
The store will process your return and inform our return center that will refund you the corresponding amount through the same payment method you used.
Please note that it can take up to 10 business days to process your returns.
We don’t accept online exchanges.
Go ahead and return the item or items you wish, following any of the procedures mentioned above and place a new order for the item that you actually want.
"Express Orders" are made in-store and sent to the address that the customer wishes.
In this type of orders, there is no refund. A voucher with no expiration date will be issued instead with the corresponding amount.
You can also return your “Express Order” through the “Online Return” or “In-Store” procedures mentioned above.
You are expected to handle the items in the same way you would in-store, until you decide to keep them.
As mentioned before, all returned items must be unused, complete, labeled and in their original packaging. In case of defiance, the customer is responsible for any decrease in the value of the articles and your return may be denied.
As a consumer you are entitled to the legal guarantee of the country you reside in.
Under the legal guarantee, products must:
However, if any product delivered by us has an unexpected defect or violates the legal guarantee in any other way, don’t hesitate to contact us by sending an e-mail to [email protected] with the subject “Defect + Order Number”. Make sure to clearly expose the article’s defect.
We suggest you:
4Elementos will evaluate the case and once your request is confirmed we will manage a pick-up of the defective product. We follow a rigorous protocol and once we confirm the condition of the articles we will proceed to reimburse the corresponding ammount.
PAYMENTS and DISCOUNT CODES
Which payment methods do you accept?
Shopping at 4Elementos is totally safe. We have different payment methods so that you can choose the one that bests suits you.
How do discount codes work?
If you have a discount code, you can apply it at “checkout”. You will see a summary of your purchase and a box were you can enter your promotional code. Enter it and press “apply”.
*Make sure to check the conditions of your code. You may have to make a minimum purchase or meet some other requirement in order to be able to use it.
Order
How long does delivery take? Delivery times
The delivery time for an order is between 24 to 72 hours durig business days. If your order is placed on a Sunday or on a holiday, it will be prepared and shipped the next business day. If after this delivery time you have not received your package, please contact our Customer Service. For more information, access our Shipping and Delivery section.
How much does shipping cost?
Delivery is free on:
If your order is national and does not exceed € 60 the cost will be of € 4,50 For international deliveries and detailed information regarding shipments, access Shipping and Delivery.
How can I check the shipping status of my order?
When your order leaves our facilities, you will receive an email with the tracking number so that you can see its status. You can also check the shipping status on the Correos Express</u >website.
Do I need to have a customer account to place an order?
Yes. In order to shop in our online store, you must have a customer account. If you still don’t have yours, you should register. Through your account you will be able to access all your orders, know their status, add several shipping addresses and more. In addition, you will enjoy member-exclusive promotions.
How will I know if my order was placed successfully?
You will receive a confirmation e-mail with all your order’s details.
*Check your spam tray. Our e-mails may reach you there.
I haven’t received the confirmation e-mail.
Make sure to check your spam mail-box.
If after checking your mailbox you still have not received the confirmation e-mail, please contact our Customer Service.
How can I get an invoice of my order?
You will normally receive the invoice to the e-mail which you used to place the order.
If you haven’t received it, you can also download it through your customer account. Check out the orders section and access your orders history in order to download the invoice that you want.
How can I get in touch with your Customer Service?
Our Customer Service department is available Monday to Friday from 08:30 to 14:00 (CET).
You can also call us at (+34) 988 604 526.
If you prefer you can write an e-mail to [email protected] Our staff will get in touch with you as soon as possible.
Our online store has a real-time chat that’s super easy to use. To start a conversation, you just have to click on the rounded message icon that appears in the lower right-side of the page.
I entered the wrong address, what can I do?
You won’t be able to modify it yourself.
Contact our Customer Service. Call us or send an e-mail to [email protected] with “Incorrect Shipping Address + Order Number” on the subject. Make sure to provide us the correct address.
Can I cancel my order?
If you order has not been processed yet, we will do everything that’s on our hand to cancel it.
If its preparation process has already been started, we will not be able to proceed with its cancellation.
Send an e-mail to [email protected] with “Cancel + Order Number” ” on the subject and explain which product of your order you want to cancel, or if you want to cancel the entire order.
Is it possible to modify an order?
We will not be able to modify your order.
The modification of sizes, or one product for another is not possible. If this is your case, we will proceed to cancel your order and refund you the corresponding ammount so that you can make a new purchase with the correct products.
If you’ve made a purchase but you forgot to include a product, you will have to place a new order.
I’ve placed an order for several items but only received part of the articles. Will I receive another shipment?
If you order includes multiple items, it may not fit in a single box or items may be in different warehouses. That’s why you will receive it in installments.
If you have already received a first package with part of the items, the second one must be about to arrive.
You can check the delivery status of your order at the Correos Express website, using the tracking number that you received in your e-mail.
Can orders suffer delays in delivery times during special dates such as Christmas, Black Firday or Sales?
Due to high volume of purchases during special dates, logistics companies tend to suffer saturations in their deilvery services and in addition, the preparation proccess of your order may take a little longer than usual, athough we try to ensure that orders leave our warehouse as soon as possible.
Returns
How many days do I have to make a return?
How do I return an online order?
You can change or return any item of your order, in the following ways:
Why can a return be rejected?
How and when will I receive my refund?
All refunds are made through the same payment method which was used at the moment of purchase.
Please note that the refund may take from 24 to 72 hours to process.
Can I return sneakers without their original box?
If you don’t have the original box of the product, it is not possible to proccess the return.
This is the same for clothes or accessories. Keeping the original package is a must.
What should I do if the product I bought does not correspond with the one I received?
If the product in your package does not match the one you purchased, please contact our Customer Service. We will manage your incidence as soon as possible.
Products
Are your products authentic?
All the products sold in 4Elementos, both online and in our stores, are 100% authentic. We receive all products directly from the brands we sell.
What can I do if the product has a tare?
If any product delivered by us has an unexpected defect or violates the legal guarantee in any other way, don’t hesitate to contact us by sending an e-mail to [email protected] with the subject “Defect + Order Number” and make sure to clearly expose the article’s defect.
We suggest you:
4Elementos will evaluate the case and once your request is confirmed we will manage a pick-up of the defective product. We follow a rigorous protocol and once we confirm the condition of the articles we will proceed to reimburse the corresponding amount.
How can I know my size?
When you open the sizes menu of any product, you will see a sub-menu in which you can select the size conversion that you want: EU, UK, US, or CM.
There may be differences in sizing between brands, or even within sizes of the same brand but from one model to another. That’s why we recommend you carefully check the equivalences.
If you still aren’t sure, contact our Customer Service to get some advice.
If a product is out of stock, will you be getting more stock?
When a product is out of stock, it is rare that we have stock again. Most of our articles are limited releases and exclusive collections so we normally don’t get restocks.
You can insertyour e-mail in the box that appears next to the product that’s out of stock in order to receive a notice if we have it back in stock.
If you sign up to our newsletter, you’ll be the first to know about any re-stocks, other useful release information, promotions and more.
Follow us on Facebook, Twitter and Instagram for daily updates.
What’s a release?
In the Launches menu you will find exclusive products that are difficult to find on the market, with very few units for sale and with a specific release date.
In exceptional cases, there may be changes on the release date of a product. These alterations are due to indications dictated by the brands themselves, or they may be related to incidences with logistics.
What’s a Raffle?
Raffles are virtual or physical draws in which you win the possibility of having access to buy the most limited editions of garments from certain brands, designers or artists.
If you win a raffle: you can buy.
Exclusivity is no longer being able to pay for it, it will be chance that will determine wether or not you have access to the product.
The raffles policy may vary from one store to another. Each seller has total freedom to define the rules of the draw That’s why we suggest you carefully read our Raffle Terms and Conditions to make sure that your participation is valid.
Payments and Discount Codes
Which payment methods do you accept?
Shopping at 4Elementos is totally safe. We have different payment methods so that you can choose the one that bests suits you.
How do discount codes work?
If you have a discount code, you can apply it at “checkout”. You will see a summary of your purchase and a box were you can enter your promotional code. Enter it and press “apply”.
*Make sure to check the conditions of your code. You may have to make a minimum purchase or meet some other requirement in order to be able to use it.
Take care and protect your sneakers with Crep Protect, specialized products that go from the application of a protective film for your sneakers (Crep Protect Spray) to its cleaning (Crep Protect Cure) without incorporating toxic products respecting the environment. You know, you accompany your sneakers of the best protection!
The Crep Protect Gel Insoles CP0 Black are constructed with anti-friction fabric that protects skin by reducing friction caused by rubbing, heat and sweat.
They feature an antibacterial effective shield, which resists the growth of odor causing bacteria; arch support and cushioning gel structures together with a Metatarsal pad to help dissipate impacts.
They are available in a range of sizes. Cut to size if required and simply place into sneaker.
